Before we address this question, Agile Managex Technologies asks you to review our earlier posts on robotic process automation (RPA). For instance, what processes you can automate using RPA, scope of RPA in businesses, or what to look for in automation tools in 2023. You will notice the countless benefits RPA offers to all industries in these posts. However, RPA does have several limitations which we need to address.

RPA Limitations

Undoubtedly, RPA does a perfect job of automating repetitive processes. Unfortunately, it cannot automate complex processes which require human thinking and judgement. In other words, RPA cannot make any decision which requires it to consider the context. Another concern for RPA is scalability. If you need to automate more processes, you may need to invest in new hardware and software. It can be challenging for organisations to meet these requirements due to the costs. Due to these limitations, businesses are still a long way away from realising the full benefits of automation.

It brings us to our main topic.

What is Hyper Automation?

It is a technology which will help businesses achieve the digital transformation they need to manage customer expectations and streamline their processes. While RPA is still a fundamental part of this new technology, it is not the only one. Instead, hyper-automation involves mixing RPA with other technologies, such as artificial intelligence and machine learning. Together, this help addresses the various RPA limitations.

Hyper Automation Benefits for a Business

1. Customer Service

Yes, we know several chatbots available that can automate the customer service process. But what if a customer has questions or requests that an RPA bot cannot handle? It is where hyper-automation plays an instrumental role. AI models can assess the conversation’s context, retrieve previous customer information or chat history, and then proceed to answer the question.

2. Recruitment

You may already see ads regarding AI models, which can help analyse your CVs. While we cannot comment on the effectiveness of these tools, we do acknowledge they are not engaging in false advertising. Hyper automation can help analyse CVs and then decide if the candidate is worth calling to the next round.

3. Scheduling

There are too many meetings nowadays, and scheduling can be quite frustrating. With hyper-automation, the tool can automatically schedule a meeting when there is a free slot or move it to another when something urgent arises. It can help HR employees schedule interviews with candidates rather than do it manually.

4. Supply Chain Management

Vendor selection is one of the most challenging tasks for any organisation. A wrong vendor can not only ruin your reputation but cause financial losses. Artificial intelligence, RPA, and other technologies can help reduce the vendor selection process by up to 90%. The hyper-automation tool can scan millions of suppliers in mere seconds.

5. Compliance

Hyper automation can ensure greater compliance with relevant regulations. For instance, complying with anti-money laundering regulations is of the utmost importance in the banking industry. An RPA bot can help compile the data and flag a transaction as suspicious if it meets a specific criterion. With AI and other tools, the bot can do a lot more. It can study the context in which the customer undertook the transaction, compare the data with the past record, and then decide if the transaction is suspicious.

Conclusion

Indeed, realising the full power of automation requires a lot more than deploying simple RPA bots. With Agile Managex Technologies as your automation partner, you can realise the maximum automation potential in your business.

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