RPA promises many benefits and few challenges, resulting in organisations jumping on the RPA bandwagon. However, automation remains a word that draws out mixed feelings from all stakeholders. Why? While it promises benefits such as automating tedious tasks, employees may consider RPA a job killer.

It is why employee resistance to RPA is one of the most prominent challenges organisations face today. As RPA is still a new technology, there is potential for the implementation to go wrong. A failed RPA project can spell trouble for a small organisation, including the organisation risking bankruptcy.

In the case of a large organisation, failed projects can lead to a dip in productivity and employees losing their job. Sometimes, organisations can lose their competitive advantage or significant market value. Google’s recent failure with its AI chatbot resulted in a $100 billion market cap loss.

Based on the risks and their impact on the organisation against the promised benefits, should organisations wait or start the automation process? It is something which we plan to discuss today.

RPA Benefits

As we have discussed in various RPA-focused blogs, RPA provides numerous benefits. The most notable benefit is that it frees up your resources, allowing them to focus on mission-critical tasks. For instance, if you have a high number of unresolved complaints, you would want your team to focus on it on priority.

Unfortunately, even though all companies want it, the reality is different. For instance, some complaints are not complaints but FAQs. RPA can automatically take the customer to the relevant information rather than waste valuable employee time. Secondly, RPA can update and obtain customer information rather than the employee doing it manually.

Moreover, employee error is the top reason for data breaches and other organisational blunders. Last year, a Citigroup employee mistakenly transferred $900 million to lenders, which refused to return the money. The entire purpose of RPA is to reduce or eliminate human involvement. In other words, RPA acts as an insurance policy against human error.

Overall, there can be no doubts regarding RPA’s benefit to an organisation. But the real question is whether you should implement it or wait a bit longer.

Waiting for RPA Implementation

Agile Managex Technologies believes that waiting even a little bit longer to begin your automation journey is a mistake. Why? Regardless of your industry, customers want the same thing – greater digitalisation. After all, digitalisation improves the customer experience and makes interacting with their favourite brands easy.

Therefore, if you wait longer to automate key processes, you risk losing customers to a competitor. Secondly, automation promises benefits such as little to no human interaction. In other words, you are protecting yourself against a $900 million mistake waiting to happen.

Furthermore, delaying RPA implementation means you are overburdening your employees with repetitive and mundane work. Indeed, you will want all employees to focus on value-addition tasks and not on repetitive tasks. So, delaying RPA implementation means you are not getting full value from your employees.

Conclusion

In short, businesses should not delay RPA implementation. Otherwise, they risk losing their customers and market share to competitors. Agile Managex Technologies can help implement third-party RPA solutions or develop a custom solution according to your requirements. Contact us for further information about our RPA solutions. 

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