RPA in travel industry helps you in business growth and enhanced customer experience

RPA in Travel & Hospitality Industry

Get in Touch

The travel and hospitality industry sees a lot of demand. To meet this demand effectively, travel and hospitality businesses undertake considerable back-end processes, manual data entry, and integration with cross-platform systems, including travel agent booking systems. These activities take considerable time and resources to complete, along with a high possibility of errors. These challenges can contribute to reduced customer satisfaction, a dip in productivity, decreasing profits, and more. Robotic process automation (RPA) can help automate these repetitive tasks, and Agile Managex Technologies provides RPA solutions in the UAE and globally.

Challenges in the Travel & Hospitality Industry

Labour Shortage

The travel and hospitality industry is facing a labour shortage, making it challenging to provide quality services, resulting in a loss of customers.

Claims Management

Responding to customer complaints timely and to their satisfaction is demanding, given the unique nature of each claim and the labour shortage.

Employee Retention

The demanding nature of the work alongside less-than-ideal working conditions results in a higher turnover rate, leading to low customer satisfaction.

Data Security

Dealing with customer data, including bank information, puts a considerable burden on the industry. Poor practices result in data leaks and breaches.

Operational

Ensuring cleanliness, managing the front desk, reservation management, responding to queries, and attending to guests are challenging to coordinate.

Reputation Management

A failure to respond to queries, online comments, or suggestions timely and effectively results in a poor reputation, which can lead to lower profitability.

RPA Use Cases in the Travel and Hospitality Industry

Complaint Management

Complaints are a part of running a travel and hospitality business. The problem lies in responding to these claims promptly and effectively. RPA bots can be programmed to scan the website, social media pages, and other websites for reviews and then rank them on the basis of importance, legitimacy, or other factors. It will ensure no complaint is overlooked, leading to better customer satisfaction.

Finances

RPA offer multiple benefits in the finance area. The bots can be helpful in report generation, revenue reconciliation, automatic payments to vendors, applying discounts to loyal customers, or adding minibar expenses to the customer’s bill in real-time. With RPA bots, there is no room for human intervention, resulting in error-free and faster work. It results in improved customer satisfaction and lower costs.

Pricing

Setting the right price is the key to success in the travel and hospitality industry. Without the right pricing, a business can lose customers to a competitor. RPA bots can be programmed to scrape competitor websites for pricing and to automatically adjust the prices based on competitive analysis, season, special events, and more. It removes the need for manual monitoring and adjustment of the prices.

Managing Reservations

Reservations are already made online. With RPA bots, the entire process of reservation management can be fully automated. The website can be connected to the hotel database, reflecting prices and room availability in real-time. RPA bots can personalise the room suggestions and update the pricing based on the customer’s profile, resulting in greater personalisation and improved customer satisfaction.

What’s the Next Step for You?

Agile Managex Technologies provides RPA solutions in the UAE and globally for multiple industries, including travel and hospitality. Our RPA bots can help you automate key processes in every business function, enabling you to realise better productivity, profitability, and customer satisfaction. contact us to discuss your requirements.

Industries We Serve