Robotic process automation (RPA), or simply automation, is transforming the way that industries work. Whether it is the education industry or hospitality, automation is playing a vital role in every industry. Healthcare is no exception when it comes to automation, and there are several examples of how it improves service quality. Healthcare professionals can now perform many surgeries remotely, an epitome of automation. However, we don’t plan to focus on operating procedures but on the processes.

Different Processes You Can Automate in Healthcare

There are several processes that you can automate, such as:

1. Patient Onboarding

A hospital experiences a vast number of people who are visiting for the very first time. The staff must spend considerable time entering their information into the system and creating a patient profile. Afterward, the employees must update the records as the patient walks through the various hospital processes.

Undoubtedly, it is a time-consuming and laborious task. Employees can feel dejected due to the nature of the work and explore alternate opportunities. It is one of the top reasons for the shortage in the healthcare industry globally. RPA can automate the patient onboarding process and take the burden off your employees.

2. Appointment Scheduling

A lot of healthcare issues can be managed if patients stick to the appointment schedule. However, patients alone are not to blame for it. In many cases, appointments are scheduled manually. It can lead to errors which ultimately lead to reduced patient care. With all data available during the patient onboarding process, RPA can match the patient’s follow-up care requirements and schedule appointments accordingly. It ensures that patients are getting the care they require.

3. Claims Processing

One of the most time-consuming tasks in a healthcare organisation is claims processing. The organisation must first obtain information from the patient, clean it, forward it to the insurer, and then wait for their response. If successful, the hospital must then process the claim. Fortunately for healthcare organisations, RPA can automate the entire process. RPA completes the whole claims processing task in less than a minute. After obtaining patient data, it cleans up the information, i.e. fill in relevant fields or deletes extra ones, and sends the claim to the insurer.

4. Effective Record Management

Healthcare organisations must understand that protecting patient and organisational data is only one part of record management. There is a need to ensure that the relevant people have access to the data to make timely and evidence-based decisions. RPA keeps gathering all data automatically and structures it as per the requirements, improving the record management process. Healthcare organisations can overcome data silo problems through RPA.

5. Compliance

In a healthcare organisation, a single error can lead to non-compliance. What does it mean for the organisation? Several things. First, it can lead to strict regulatory action, often resulting in a hefty fine and senior management leaving the organisation. Second, it damages the organisation’s reputation. It can be challenging to convince people to trust the organisation again. RPA is playing a revolutionary role in ensuring compliance across all industries, including healthcare.

As the compliance landscape keeps changing with time and becomes increasingly complex, it is time that healthcare organisations seriously consider RPA. As the RPA bots aggregate data from multiple sources without error, organisations spend less time on data collection and synthesising it. With this, employees can focus more on auditing and quality assurance. RPA can audit your data to see if it meets the regulatory requirements.

Conclusion

As RPA solutions improve due to newer technologies, you can expect RPA to play a greater role in healthcare and other industries than before. Contact us if you wish to know more about our RPA solutions or want a customised bot to do the heavy lifting in your organisation. We offer RPA services in the UAE and globally.

Share: