What is this BOT
Intelligent Customer Support Bot is an AI-powered chatbot designed to provide automated support to customers. The bot is capable of analysing customer comments, detecting sentiment, and extracting important information from them. It can handle a variety of customer queries and issues, ranging from product inquiries to billing problems.
THE PROBLEM?
It can be expensive to hire and train human support staff, especially for businesses with a large customer base. Consumers frequently need assistance outside typical business hours, which might be difficult for human support staff and slow response times can cause frustration and discontent since customers expect quick and effective support. Customers may also experience confusion and dissatisfaction if human customer service representatives respond to their questions in different ways. All these problems can lead to loss of customers.
THE SOLUTION:
The Intelligent Customer Support bot will read customer comments, replies and reviews quickly, and detect whether they are negative or positive, and extract actionable information from them. Furthermore, this bot can also help customers to resolve their queries in more effective way. The bot can provide instant responses, reducing response times and improving customer satisfaction. Additionally, This Bot can provide round-the-clock support, ensuring that customers can always get the help they need. Intelligent Customer Support Bot can improve the customer support experience and ultimately increase customer satisfaction and loyalty.
Return On Investment (ROI):
Time savings = Weekly time spent on manually performing these tasks: scan user hard-drive, identify files and folders that are taking up the most space and then clean the targeted files and folders by deleting unused files. also send notification to slack and Jira if the drive is still in low space x 52 weeks.
Test Case
To calculate the overall time spent, let’s take an average volume of customer comments and queries received per week and the average time spent on each activity. For example, if you receive 100 customer comments per week and spend an average of 3 minutes per comment for sentiment analysis, 5 minutes per comment for information extraction, and 10 minutes per query for handling customer queries and issues, the total time spent per week would be approximately (100 * (3 + 5)) + (10 * number of queries) minutes. For example, on average there are 10 queries from customer you must handle each week.
Without automation: On average organizational resources are spending around 15 hours per week to analysis 100 customer comments and address 10 customers queries and concerns.
With Our Intelligent Customer Support Bot: perform all these activities with high accuracy in a matter of matter of minutes. It will take around 60 minutes for our bot to perform all these activities. The most important thing is you can run this bot 24/7 to level up your customer support management and enhance customer satisfaction, rating, and popularity.
On Average save 14 hours/per week through our RPAaaS solutions.
Average per hour salary of a resource is between $15 to $45 USD.
ROI: 14 hours saved per week at 52 weeks annually = 728 hours, at $30/hour = $21840 annually saved if your organizational required to per week to answer customer queries and reply to comment while analyzing the sentiments behind.
Our bot not just analysis the comments and customer queries but also write suggested replies to the comments, notify to relevant department/team if an issue is new to handle, maintain a record of all these communication on an Excel sheet and send updated files to relevant department heads as well.
Note: Please note that these numbers are approximate and can vary depending on specific circumstances, such as number of support requests and comments to analyse, the complexity and level of customer concern and query.
Key Features
- The bot can analyse the sentiment of customer comments to determine whether they are positive, negative, or neutral. This helps prioritize and address negative comments.
- The bot can provide support across multiple channels, such as email, live chat, and social media.
- Integrate with ChatGPT
- The bot can personalize responses based on customer information and preferences, such as their name and previous purchase history.
- The bot can learn from previous interactions with customers and improve its responses over time.
Impact/Benefit
It can Improve Customer Satisfaction
It can Save cost.
Provide Faster Response Times
It can Increase Efficiency
High ROI
Waris Saleem interview with Mina Vucic from Entrepreneur Middle East at the Dubai AI & Web3 Festival
Data Scrapping Bot
Intelligent Document Processing (IDP)
Important: No API Key Entered.
Many features are not available without adding an API Key. Please go to the YouTube Feed settings page to add an API key after following these instructions.
