A company specializing in RPA solutions in Dubai or any other part of the world will spend hours talking about the benefits of RPA. They will say they can implement RPA solutions in any industry, such as education, insurance, and manufacturing. However, they do not tell you that many technology projects fail. There are many reasons behind RPA of failure, which we will discuss here.

RPA Failure Reasons

The wrong Process is Automated

It is more common than you would like to think. If you want to automate a process that involves brainstorming or critical thinking, do not proceed with the automation. Any area which requires considerable input, and that too on a case-by-case basis, is not ideal for automation.

You can implement RPA to aid humans but not automate the complete process. Unfortunately, many businesses fail to realize it and start implementing RPA solutions in areas with limited scope or benefit. Resultantly, they are left unsatisfied and develop opposition to the technology.

Agile Managex Technologies offers RPA consultancy services. It means if you are trying to automate the wrong process, our RPA team will gladly let you know and work with you to identify the right processes. It will help save your organization considerable time, resources, and effort. Overall, you can automate several processes using RPA but not all.

Changes to the Process

Suppose you have programmed the RPA to click on file A, export it to B, and then compile all the information in C. It is something that the RPA bot can do without error or break. However, if you change the process, the bot will fail. For example, you remove file A and start saving it in D. The RPA bot does not know this, and it cannot learn it either. Until RPA bots have machine learning and artificial intelligence-like capabilities, they can only do what you program them to do and nothing more. Even our RPA solutions do not have this capability yet.

Employee Resistance

RPA automates processes. It means that you might not need some employees or may require them to undergo comprehensive training. In either case, you are likely to fail due to employee resistance. If your organization fails to manage the resistance effectively, it can lead to project failure. Top management support is equally crucial, and you must secure it before moving with the RPA solution’s development.

Scalability

Another reason behind RPA failure is the lack of scalability. As organizational needs grow, they require RPA solutions that are scalable. In many cases, RPA solutions have certain limitations. In other words, the RPA solution cannot grow with the increasing requirements, leading to the solution’s criticism or eventual removal. Organizations must understand that they cannot expect RPA bots to automate or digitalize all processes. Instead, the focus should remain on repetitive tasks.

Changing Interests

In an organization or RPA project, there are different stakeholders whose interests keep changing. However, RPA bots do not have self-learning technology, meaning they cannot reprogram themselves to suit changing stakeholder interests. It is essential to communicate about the RPA throughout the organization. There is a low risk of changing interests by creating a common vision and achieving greater acceptability. Otherwise, the RPA solutions will keep failing, regardless of their quality.

Unrealistic Expectations

Lastly, creating a vision will help avoid unrealistic expectations. The senior management may think that RPA will increase profitability, while a line manager may think they will complete deadlines much sooner. These unrealistic expectations can create frustration and opposition towards the RPA solutions. If you are working with an RPA solutions provider, there can be further problems. They may oversell their solution by exaggerating the features. It is essential to sit down and review everything the RPA bot will and will not do to avoid confusion later.

What Next?

Agile Managex Technologies is working on developing RPA solutions for several industries. Our RPA solutions work with existing legacy systems, saving you considerable time and money. Contact us if you would like a customized RPA solution for your organization or explore our existing RPA solutions.

Share: