How Robotic Process Automation (RPA) Empowers Customer Support Agents Productivity
Having a good service or product is of no use if the company does not have good customer support. Customers don’t like to keep waiting to connect with the customer support agent for a long time and then wait further for request processing/resolution. Long wait times can lead to customer frustration and leave you for […]
How Robotic Process Automation Chatbots Are Revolutionising the IT Service Desk
As organizations expand their operations, more individuals become part of the company who are in different times zones. While expansion results in greater market share and an increase in revenue, it brings challenges. The most noticeable impact is on the IT service desk. They must be available 24/7 to respond to employee or client queries […]
What To Look For In Automation Tools In 2023
Various robotic process automation (RPA) tools are available across industries, such as telecom, manufacturing, and education. Some bots help you extract desired information from emails, autogenerate invoices, and respond to queries and claims handling in insurance. Every organization wants to get its hands on an automation tool that will help boost its performance and gain […]
Which Processes Can Be Automated Using RPA
Organizations worldwide use robotic process automation (RPA) to streamline their processes, achieving maximum performance and customer satisfaction. We are already seeing the use of RPA in the manufacturing industry, where organizations use bots for functions like assembling to inspection. It is why businesses are shifting toward digital transformation with the help of RPA. Many other […]
Hot Trends In Robotic Process Automation For 2023
One of the fastest-growing technologies today is Robotic Process Automation (RPA). It is becoming common now as more small and large organizations are implementing RPA across their operations. The demand for RPA skyrocketed, especially after the 2019 global pandemic when companies were working with minimal workforce due to restrictions and faced a severe financial crisis […]